Opened 2 years ago

Closed 20 months ago

#600 closed System Defect (fixed)

Unable to install 9.0

Reported by: stinkfoot Owned by: kris
Priority: critical Milestone:
Component: Installer Version: 9.0-RELEASE
Keywords: Cc: trac-bugs@…

Description

Hello

I am unable to install the 9.0 release. It appears that it's not detecting or rejecting the USB keyboard and USB mouse, as well as complaining that the install image is not found and cannot be mounted.

I have ruled out a bad install image. I tried with the 64 bit DVD Full and the 64 bit Live images. I also downloaded them from different mirror sites using two different computers. DVD images were also burned using two different PC's. I then went and downloaded the 64 bit USBFULL and 64 bit USB Live images and created two bootable USB flash drives.

In every case, either with the DVD or USB images, the boot starts off fine, goes about the business of detecting devices, but once it gets to the USB ports, it seems to go bonkers after detecting them. I managed to capture what is happening on the console. I tried the Normal, AHCI, Verbose and boot to console - all fail the exact same way.

Here is what is happening, this starts just before the errors appear::

usbus0: 12Mbps Full Speed USB v1.0
usbus1: 480Mbps High Speed USB v2.0
ugen0.1: <nVidia> at usbus0
uhub0: <nVidia OHCI root HUB, class 9/0, rev 1.00/1.00, addr 1> on usbus0
ugen1.1: <nVidia> at usbus1
uhub1: <nVidia EHCI root HUB, class 9/0, rev 2.00/1.00, addr 1> on usbus1
uhub0: 8 ports with 8 removable, self powered
uhub1: 8 ports with 8 removable, self powered
usb_alloc_device: set address 2 failed (USB_ERR_TIMEOUT, ignored)
usb_alloc_device: set address 2 failed (USB_ERR_TIMEOUT, ignored)
usbd_setup_device_desc: getting device descriptor at addr 2 failed, USB_ERR_TIMEOUT
usbd_req_re_enumerate: addr=2, set address failed! (USB_ERR_TIMEOUT, ignored)
usbd_setup_device_desc: getting device descriptor at addr 2 failed, USB_ERR_TIMEOUT
usbd_req_re_enumerate: addr=2, set address failed! (USB_ERR_TIMEOUT, ignored)
ugen0.2: <Unknown> at usbus0 (disconnected)
uhub_reattach_port: could not allocate new device
usb_alloc_device: set address 2 failed (USB_ERR_TIMEOUT, ignored)
usbd_setup_device_desc: getting device descriptor at addr 2 failed, USB_ERR_TIMEOUT
usbd_req_re_enumerate: addr=2, set address failed! (USB_ERR_TIMEOUT, ignored)
usbd_req_re_enumerate: addr=2, set address failed! (USB_ERR_TIMEOUT, ignored)
usbd_setup_device_desc: getting device descriptor at addr 2 failed, USB_ERR_TIMEOUT
ugen1.2: <Unknown> at usbus0 (disconnected)
uhub_reattach_port: could not allocate new device
Trying to mount root from ufs:/dev/ufs/ROOTFS []...
start_init: trying /sbin/init


Sleeping 10 seconds to let devices settle
ls: /dev/da*: No such file or directory
Checking for install image on: /dev/cd0
Unable to mount: /dev/cd0
Checking for install image on: /dev/cd1
Unable to mount: /dev/cd1
Checking for install image on: /dev/cd2
Unable to mount: /dev/cd2
Checking for install image on: /dev/cd3
Unable to mount: /dev/cd3
Checking for install image on: /dev/acd0
Unable to mount: /dev/acd0
Checking for install image on: /dev/acd1
Unable to mount: /dev/acd1
Checking for install image on: /dev/acd2
Unable to mount: /dev/acd2
Checking for install image on: /dev/acd3
Unable to mount: /dev/acd3
Error mounting install image!!!
Please report this problem to PC-BSD support!
ls: *cd*: No such file or directory
ls: da*: No such file or directory
Available devices are :
Press ENTER to drop to shell. When finished, type in 'exit' to reboot.

====

At this point all I can do is power off or reboot, as the keyboard is useless. I have tried several wired and wireless keyboards, tried every USB port and the results are always the same as above. I even tried disabling the on-board USB and tried using a generic (Rosewill) powered USB 2.0 PCIE 1x card, and that was not even detected at all.

It does appear that the installer is actually disabling the keyboard and mouse - one of my keyboards is backlit and when the error messages pop up the keyboard will go dark.

Also as a FYI, I tried using the PC-BSD 8.2 64 Bit DVD on the same computer, the install worked perfectly, no errors at all from start to finish.

This is the system I am trying to install on that it seems like 9.0 doesn't like:

Motherboard: MSI P6N SLI Platinum MS-7350 Ver 1.0
NVIDIA nForce 650i SLI (C55) Chipset
NVIDIA nForce 430i (MCP51) Chipset
Realtek ALC888 HD Audio
Realtek RTL8211BL 10/100/1000 Ethernet
VIA VT 6308P Firewire

CPU: Intel Q6770 Core2 Quad 2.66GHz

Memory: (4x) Generic 2GB DDR-II 800MHz, 8GB Total

Video Card: PNY Technologies NVIDIA 8600GT, 512 MB GDDR3 Factory Overclocked

HDD: Samsung 80GB SATA HD080HJP
Seagate 160GB Barracuda 7200.7 SATA ST3160828AS
Western Digital 160GB Caviar SATA 1600AAJS

CD/DVD: Memorex 5395 16X DVD-R/RW CD-R/RW EIDE

Keyboard: Saitek Eclipse USB
Mouse: Microsoft Wireless Laser Mouse 6000

Any other info you need please let me know.

~Keith

Change History (2)

comment:1 Changed 22 months ago by dlavigne

If you get a chance, please try installing either the 9-STABLE 20120622 snapshot or one of the upcoming BETAs. We've had reports that many systems that wouldn't install 9.0 now work again.

comment:2 Changed 20 months ago by joshms

  • Resolution set to fixed
  • Status changed from new to closed

Closing due to lack of activity. Please reopen if you are still having problems in version 9.1 RC1.

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